How AI Could Be Good For The Workplace

by Amy Steinberg Published Oct 2, 2018 Last updated Oct 2, 2018

As artificial intelligence becomes more and more integrated into our daily lives, everyone seems to have a theory about how it will affect our future. AI refers to the way a machine thinks or replicates the intelligence of a human being. Computers are gaining the ability to learn and solve problems. The way we communicate, the way we learn and the way we work are all changing rapidly because of artificial intelligence. Some people seem to think that nothing good can come of these changes, especially in the context of machines taking jobs away from humans. But by taking a closer look, we can begin to see how AI could actually be a positive addition to the workplace.

Artificial Intelligence Is Here. Now What?

We already use AI in many aspects of our lives, probably more than we realize. Personal assistants like Siri and Alexa answer our questions and help us stay organized, apps like Google Maps and Waze update our fastest route in real time, and streaming services like Netflix and Pandora use AI to analyze what we like best and provide meaningful recommendations based on our likes and dislikes. These are tasks that would be difficult for a human to do, so in this situation, we can think of AI as being helpful to humans, rather than harmful. And if we look at AI in the context of working to enhance human intelligence and work together with their human counterparts, we can begin to understand how using AI could be beneficial in the workplace.

Automate Tasks

When you’re working with a huge amount of data or are looking for trends or patterns, it can be time-consuming or tedious, taking the focus away from more important tasks. An artificial intelligence interface can learn to do these tasks quickly and accurately, in order to free up more time for human workers. Artificial intelligence can even eventually start to notice repetition and patterns, run data-based simulations, and make predictions, speeding up the process even more.

AI can also carry out physical tasks like sorting or packaging, stacking or lifting. In fact, more than half of the activities done by workers can be automated, but that doesn’t mean lost jobs. While AI can generate weekly reports, pick out trends, and crunch numbers, human employees can focus on what humans do best – creativity and innovation. Artificial intelligence and automation will give humans more opportunity to create revolutionary technology that can change the world.

Make Important Decisions Easier

Humans are great at making decisions when emotional intelligence needs to be taken into consideration, but when it comes to making decisions based on trends and data, machines are arguably better. Deep learning uses artificial neural networks (ANNs) to facilitate learning at a multitude of layers. This allows AI like self-driving cars to make instantaneous decisions based on the data fed to it.

In fact, as AI learns and continues to become more accurate, more consumers are trusting it to make important decisions. For example, people are turning to robo-advisors to make financial decisions for them in regards to investing and asset management.

In addition, when health is at stake, sometimes AI can notice trends that a doctor may overlook. New AI tools are being used to diagnose diseases and health conditions without even needing a doctor present. While sometimes people are hesitant to trust computers with their health, as diagnostic tools become more accurate, doctors will be able to diagnose and treat patients with a higher rate of success.

How To Embrace AI In The Workplace

As you can see, AI can help to enhance the work of its human counterparts. While AI most likely will eliminate a number of jobs that can easily be automated, that doesn’t mean that humans in the workplace will be obsolete in the future. In the next few decades as AI gets more powerful and more intelligent, it can be used as a tool to increase the efficiency of its human counterparts.

In fact, the data seems to point towards AI helping to drive human innovation, and it’s likely that we will see technological growth because of AI. Artificial intelligence can improve efficiency, increase productivity, and help protect employees.

It’s vital, however, that employers around the globe step up to regulate AI so that we can develop clear guidelines about how AI will be built, used, and applied. In the wrong hands, there are certainly downsides to artificial intelligence, but that can be said for any technology.

So instead of fearing that robots might take your work, think of how artificial intelligence has already improved your life. And when it comes to your work, you can rest assured that AI will most likely make your workplace a better environment. AI can help facilitate relationships between employers and employees, and drive communication between companies and their customers. It can automate tasks that used to take up hours of valuable time and learn how to do things more efficiently. And it can help make clear, data-based decisions in moments. We can look forward to a world where humans and machines will work together to make the world a better place.